Frequently Asked Questions
Everything you need to know about your FREDA SALVADOR experience.
What is your shipping policy?
We offer free ground shipping on all domestic orders over $150. Orders are typically processed within 1-2 business days, and you will receive a tracking number via email once your package has shipped.
How do I process a return or exchange?
We accept returns and exchanges on unworn, pristine items within 30 days of purchase. Please visit our online returns portal to generate a prepaid shipping label. Note that a $10 restocking fee applies to all returns for a refund.
How do I find my correct size?
Most of our footwear runs true to size, but specific fit notes are available on each product page. If you are between sizes, we generally recommend sizing up for boots and sizing down for loafers and mules.
Where are your products made?
Our shoes are designed in California and handcrafted in family-run factories in Spain and El Salvador using high-quality, ethically sourced leathers.
Can I cancel or modify my order?
To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are unable to make changes or cancellations. However, you can initiate a return once the package arrives.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your location and the weight of your order.